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Frequently Asked Questions

Frequently Asked Questions

How do I access my account?
Enter your user name and password in the "Your Account" section.


Why can't I access my account?
If you already have a corporate account, you have received your new temporary user name and your temporary password by email.


Do you have to pay to open an account?
You do not have to pay to open an account; only orders placed will be invoiced.

If you do not have a corporate account, consult the "Open an Account" section or communicate with us for further information.


Is it safe to pay with a credit card?
In collaboration with WorldPay, we offer a certified secure system that will meet your needs. Using leading-edge technology and highly reliable security applications approved by banking institutions, your data is encrypted before it leaves your PC and sent to WorldPay system. For further information, please refer to the Confidentiality section at the bottom of this page or consult the www.worldpay.com site.


Does the transmitted information remain confidential?
Yes, do not hesitate to consult our "Confidentiality and Security" section at the bottom of the page for more detailed information.


Are candidates who fill our questionnaires required to pay?
No, absolutely not - they receive a "Personal Profile" report free of charge. Candidates are invoiced only if they subsequently order another report.


As corporate clients, are we invoiced for each candidate who fills out a questionnaire for a position?
No; you are only invoiced for those reports you order, regardless of the number of individuals applying for a position.







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